Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Your Privacy Matters
At AgriWheels, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our platform.
Information We Collect
- Personal identification information (name, phone number, email address)
- Account credentials and phone verification data
- Equipment listings and related photos
- Communication history and messages
- Device information and usage analytics
- Location data when you use our services
How We Use Your Information
- Provide and maintain our marketplace services
- Facilitate communication between buyers and sellers
- Confirm phone numbers and help prevent fraud
- Send important updates and notifications
- Improve our platform and user experience
- Comply with legal obligations and regulations
Information Sharing
- Contact information is shared with interested buyers/sellers
- Public listings display seller contact details
- We never sell your personal data to third parties
- Data may be shared with service providers under strict agreements
- Law enforcement agencies when legally required
- Business partners for essential platform operations
Data Security
- Industry-standard encryption for data transmission
- Secure servers with regular security updates
- Limited access to personal data by authorized personnel
- Regular security audits and vulnerability assessments
- Secure backup systems to prevent data loss
- Multi-factor authentication for admin accounts
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform:
- Essential Cookies: Required for basic platform functionality and security
- Analytics Cookies: Help us understand how users interact with our platform
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used to deliver relevant advertisements (with your consent)
You can control cookie preferences through your browser settings, but disabling certain cookies may affect platform functionality.
Analytics and Advertising Services
We use trusted third-party services to understand how our platform is used and to support it. These services may set their own cookies and collect usage data:
- Google Analytics: measures traffic and how visitors interact with the platform. See Google's Privacy Policy.
- Microsoft Clarity: provides aggregated heatmaps and session replays of interactions (such as clicks, scrolls, and page navigation) to help us improve usability. Clarity is configured to mask sensitive input fields. See Microsoft's Privacy Statement.
- Google AdSense: displays advertisements and may use cookies to serve content and ads relevant to you. You can manage ad personalization through Google Ad Settings.
You can limit analytics and opt out of personalized advertising through your browser settings, Google Ad Settings, and the controls linked above.
Children's Privacy
Our platform is intended for users who are at least 18 years old and is not directed at children. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal data, please contact us at info@agriwheels.pk and we will delete it promptly.
Your Rights and Choices
You have the following rights regarding your personal information:
Access and Portability
Request copies of your personal data and download your information
Correction
Update or correct inaccurate personal information
Deletion
Request deletion of your personal data (subject to legal requirements)
Restriction
Limit how we process your personal information
To exercise these rights, contact us at info@agriwheels.pk. We will respond within 30 days.
Data Retention and Deletion
We retain your personal information for different periods based on the type of data:
- Account Information: Until you delete your account or request removal
- Listing Data: 2 years after listing expiration or removal
- Communication Records: 3 years for dispute resolution and legal compliance
- Analytics Data: Anonymized after 2 years
- Security Logs: 1 year for fraud prevention and security purposes
When you delete your account, we will remove your personal information within 30 days, except where retention is required by law or for legitimate business purposes.
International Data Transfers
Your personal information may be transferred to and processed in countries other than Pakistan for the following purposes:
- Cloud storage and backup services
- Technical support and maintenance
- Analytics and performance monitoring
- Payment processing services
We ensure appropriate safeguards are in place, including data processing agreements and compliance with international data protection standards.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make material changes, we will:
- Notify you via email or platform notification
- Update the "Last Updated" date at the top of this policy
- Provide a summary of key changes
- Give you time to review the changes before they take effect
Your continued use of AgriWheels after the effective date of any changes constitutes acceptance of the updated Privacy Policy.
Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Team:
Privacy Officer
Email: info@agriwheels.pk
Address: AgriWheels Privacy Office
Gujranwala, Pakistan
Response Time
We will acknowledge your privacy inquiry within 5 business days and provide a complete response within 30 days, as required by applicable data protection laws.
Our Commitment to You
AgriWheels is committed to maintaining the highest standards of privacy protection. We continuously review and improve our data practices to ensure your information remains secure and your privacy is respected. Thank you for trusting us with your information.